Refund Policy
At Aliana, we want you to feel confident and satisfied with every purchase. Please read our refund and return policy carefully before placing an order.
Returns
We accept returns within 14 days of receiving your order. Items must be unused, unwashed, in their original packaging, and with all tags attached.
For hygiene reasons, certain products such as opened hijabs, undercaps, or accessories may not be eligible for return.
Refund Eligibility
- The item arrived damaged or defective.
- You received the wrong product.
- The product differs significantly from its description.
- The return request was submitted within the allowed return period.
Non-Refundable Items
- Gift cards.
- Sale or promotional items.
- Used or washed products.
- Customized or special-order products.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Exchange Policy
If you would like a different color, size, or style, please contact us before returning your item. Exchanges are subject to product availability.
Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Need Help?
If you have any questions regarding refunds, returns, or exchanges, please contact the Aliana support team. We will be happy to assist you.