ALIANA • HELP & SUPPORT
Frequently Asked Questions
Everything you need to know about shopping with Aliana, from ordering and shipping to returns, payments and product care.
Shopping & Orders
Browse our collection, select the product you would like to purchase, choose the available options, and click “Add to Cart.” When you are ready, proceed to checkout and complete your order.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help before the order has been processed or shipped.
Yes. After successfully placing your order, you should receive an order confirmation by email. Please check your spam or junk folder if you do not see it in your inbox.
Shipping & Delivery
Delivery times may vary depending on your location and the shipping method selected at checkout. Your estimated delivery information will be provided during the ordering process.
When tracking is available, you will receive shipping information and a tracking link by email once your order has been dispatched.
Shipping availability depends on the destination. Available shipping options will be displayed at checkout based on your delivery address.
Returns & Exchanges
We want you to be happy with your purchase. Please review our Returns & Exchanges policy for information about eligibility, return periods and the return process.
Exchange availability depends on the product and stock. Please contact our support team before sending an item back so we can guide you through the process.
Please contact us as soon as possible with your order details and clear photos of the damaged item and packaging. Our support team will help you with the next steps.
Payments
Available payment methods are displayed securely during checkout. The options may vary depending on your location.
Yes. Payments are processed through secure payment systems designed to protect your payment information during checkout.
Products & Care
Please refer to the size information provided on each product page. If you are unsure about a size, contact our support team and we will be happy to assist you.
Care instructions can vary depending on the material and product. Please follow the care instructions provided with your item or on the individual product page.
Still Have Questions?
Our team is here to help. If you cannot find the answer you are looking for, please get in touch with us.
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